One of the biggest lessons to be learned from an exercise like this is how decisions made around the council table effect real people and should not be taken lightly. It also demonstrates the complexities involved in planning and the need to have qualified and competent staff which we are lucky to have in Torbay.
This was a great exercise for those of us on council to actually get out and see first hand what residents are dealing with. It is one thing to hear these complaints on the phone or in an email but it is certainly better to see them with your own eyes. This is a sign of how proactive this new council plans to be and I for one am looking forward to it.